Privacy policy
HILAI EZSTAY (hereinafter referred to as "the company") has established a privacy policy to inform you about our protection and respect for personal data and how we will use your personal data.
Our company collects and acquires your personal data for marketing products, conducting business, providing services, and managing memberships when you purchase our related products or use our services through phone, website, personnel, or other means, or when you join our membership. Based on respecting the rights of the individuals, our company will not collect or acquire your personal data through unreasonable or illegal means.
To provide you with comprehensive member information and after-sales services, we will ask you to provide the following personal data according to the service content or relevant membership application forms: when you use our company's phone, website, personnel, or join membership services, to provide you with comprehensive services, discount information, or marketing information, we will ask you to provide your basic personal data, including your name, gender, date of birth, ID number (non-nationals use the Republic of China residence permit unified number), contact phone number, email address, mailing address, and other personal data.
We will process or utilize your personal data in an automated or non-automated manner according to the purpose you provided your personal data to our company. Unless we obtain your written consent, comply with legal regulations, or for the sake of fulfilling the contract, our company will never use your personal data for other purposes.
The duration of your personal data utilization by our company will be handled according to the relevant legal regulations, and the contracts or written agreements between you and our company.
We will use your personal data within the specific purposes and related legal regulations stated when collecting it. Unless we obtain your consent or comply with other legal special regulations, we will never disclose your personal data to third parties, process or utilize it outside our operating area, or use it for other purposes beyond the collection purpose. If necessary for providing services, we may entrust affiliated enterprises or third parties (such as logistics companies, payment service providers, information service providers, etc.) to execute necessary supervision to ensure the security of your personal data.
To provide you with more product and service benefits, our company will, within the necessary scope, provide your basic information such as name, gender, contact phone number, mobile phone number, email address, mailing address, membership points, consumption amount, and invoice number to our affiliated enterprises and designated special contract vendors cooperating with our company for processing and utilization.
Your personal data will be handled according to the Personal Data Protection Act, the enforcement rules of the Personal Data Protection Act, and all related legal regulations, as well as the contracts or written agreements between you and our company. Except as provided by law, entrusted third parties to handle business-related affairs, or otherwise agreed upon in contracts or written documents with you, we will not disclose or provide your personal data to any other third parties for their use.
When public authorities request our company to disclose specific personal data for public interest or legal regulations, our company will cooperate as necessary, considering the legal formal procedures of the public authorities and the safety of all users of our company.
Our company encrypts data transmission using Secure Sockets Layer (SSL) mechanisms and has installed firewalls to prevent unlawful intrusion, avoiding your personal data from being accessed illegally or without authorization. Our company also applies encryption to store passwords, ensuring your passwords are not stolen or leaked illegally.
Your personal data will be securely stored in our company's database system or controlled area. At the same time, anyone must obtain and use data under the data authorization management regulations set by our company, and any unauthorized persons cannot obtain the data.
For the personal data you provide, our company will protect it properly according to the statutory retention period to avoid loss or unauthorized use, deletion, modification, reprocessing, or disclosure.
Our company processes your personal data according to regulatory physical, electronic, and process security standards. Our company also trains employees to handle your personal data appropriately. When our company entrusts other companies to provide services, we will require that company to keep, protect the personal data obtained, and comply with all regulatory requirements.
When you use the services provided by our company's website, you can call our company at 07-2161766 from Monday to Friday, 9:00 AM to 5:00 PM, to request inquiries or requests, view your personal data, obtain copies, supplement or correct, request to stop collecting, processing, or utilizing, or delete your personal data. Our company will have dedicated staff sincerely serve you.
If you no longer wish to receive marketing information or promotional messages provided by our company through the internet, phone, personnel, or other means, you can call our company at 07-2161766 from Monday to Friday, 9:00 AM to 5:00 PM, and our company will immediately stop using your data according to your notification.
When you use our company's website, if you are dissatisfied or have other concerns about how our company handles your personal data processing requests, you can call our company at 07-2161766 from Monday to Friday, 9:00 AM to 5:00 PM, and our company will have dedicated staff sincerely serve you.
If you do not wish to provide your personal data to our company, it may affect the completeness of obtaining our company's products or services.
This website uses "cookies" to collect data about web traffic and usage patterns, but cookies will not capture your name, email address, or similar personal data. You can decide whether to accept the cookie policy through browser settings.
Please note that other websites linked to this website may also collect your personal data. These linked websites have their privacy policies for the personal data you voluntarily provide, except for those with entrusted relationships with our company. Their data processing measures do not apply to our company's privacy policy, and our company is not legally responsible.
This privacy policy is effective from June 24, 2024. However, to respond to changes in the social environment, legal regulations, and technological advancements, and to protect customer privacy, our company has the right to modify this policy at any time and will promptly announce or notify you after the update.
1. Purpose and Types of Personal Data Collection
Our company collects and acquires your personal data for marketing products, conducting business, providing services, and managing memberships when you purchase our related products or use our services through phone, website, personnel, or other means, or when you join our membership. Based on respecting the rights of the individuals, our company will not collect or acquire your personal data through unreasonable or illegal means.
To provide you with comprehensive member information and after-sales services, we will ask you to provide the following personal data according to the service content or relevant membership application forms: when you use our company's phone, website, personnel, or join membership services, to provide you with comprehensive services, discount information, or marketing information, we will ask you to provide your basic personal data, including your name, gender, date of birth, ID number (non-nationals use the Republic of China residence permit unified number), contact phone number, email address, mailing address, and other personal data.
2. Duration, Area, Target, and Method of Personal Data Utilization
We will process or utilize your personal data in an automated or non-automated manner according to the purpose you provided your personal data to our company. Unless we obtain your written consent, comply with legal regulations, or for the sake of fulfilling the contract, our company will never use your personal data for other purposes.
The duration of your personal data utilization by our company will be handled according to the relevant legal regulations, and the contracts or written agreements between you and our company.
We will use your personal data within the specific purposes and related legal regulations stated when collecting it. Unless we obtain your consent or comply with other legal special regulations, we will never disclose your personal data to third parties, process or utilize it outside our operating area, or use it for other purposes beyond the collection purpose. If necessary for providing services, we may entrust affiliated enterprises or third parties (such as logistics companies, payment service providers, information service providers, etc.) to execute necessary supervision to ensure the security of your personal data.
To provide you with more product and service benefits, our company will, within the necessary scope, provide your basic information such as name, gender, contact phone number, mobile phone number, email address, mailing address, membership points, consumption amount, and invoice number to our affiliated enterprises and designated special contract vendors cooperating with our company for processing and utilization.
Your personal data will be handled according to the Personal Data Protection Act, the enforcement rules of the Personal Data Protection Act, and all related legal regulations, as well as the contracts or written agreements between you and our company. Except as provided by law, entrusted third parties to handle business-related affairs, or otherwise agreed upon in contracts or written documents with you, we will not disclose or provide your personal data to any other third parties for their use.
When public authorities request our company to disclose specific personal data for public interest or legal regulations, our company will cooperate as necessary, considering the legal formal procedures of the public authorities and the safety of all users of our company.
3. Security Maintenance of Personal Data
Our company encrypts data transmission using Secure Sockets Layer (SSL) mechanisms and has installed firewalls to prevent unlawful intrusion, avoiding your personal data from being accessed illegally or without authorization. Our company also applies encryption to store passwords, ensuring your passwords are not stolen or leaked illegally.
Your personal data will be securely stored in our company's database system or controlled area. At the same time, anyone must obtain and use data under the data authorization management regulations set by our company, and any unauthorized persons cannot obtain the data.
For the personal data you provide, our company will protect it properly according to the statutory retention period to avoid loss or unauthorized use, deletion, modification, reprocessing, or disclosure.
Our company processes your personal data according to regulatory physical, electronic, and process security standards. Our company also trains employees to handle your personal data appropriately. When our company entrusts other companies to provide services, we will require that company to keep, protect the personal data obtained, and comply with all regulatory requirements.
4. Methods of Exercising the Rights of the Data Subject and Complaint Channels
When you use the services provided by our company's website, you can call our company at 07-2161766 from Monday to Friday, 9:00 AM to 5:00 PM, to request inquiries or requests, view your personal data, obtain copies, supplement or correct, request to stop collecting, processing, or utilizing, or delete your personal data. Our company will have dedicated staff sincerely serve you.
If you no longer wish to receive marketing information or promotional messages provided by our company through the internet, phone, personnel, or other means, you can call our company at 07-2161766 from Monday to Friday, 9:00 AM to 5:00 PM, and our company will immediately stop using your data according to your notification.
When you use our company's website, if you are dissatisfied or have other concerns about how our company handles your personal data processing requests, you can call our company at 07-2161766 from Monday to Friday, 9:00 AM to 5:00 PM, and our company will have dedicated staff sincerely serve you.
5. Impact on Customer Rights for Refusing to Provide Personal Data
If you do not wish to provide your personal data to our company, it may affect the completeness of obtaining our company's products or services.
6. Technical Details of the Official Website
This website uses "cookies" to collect data about web traffic and usage patterns, but cookies will not capture your name, email address, or similar personal data. You can decide whether to accept the cookie policy through browser settings.
7. Other Important Notes
Please note that other websites linked to this website may also collect your personal data. These linked websites have their privacy policies for the personal data you voluntarily provide, except for those with entrusted relationships with our company. Their data processing measures do not apply to our company's privacy policy, and our company is not legally responsible.
This privacy policy is effective from June 24, 2024. However, to respond to changes in the social environment, legal regulations, and technological advancements, and to protect customer privacy, our company has the right to modify this policy at any time and will promptly announce or notify you after the update.